Frequently Asked Questions

Can I preview art on my wall?

Yes! If you’ve chosen a favourite painting but not sure how it’ll look, here’s what to do:

Email photos of your space including the wall and surrounding décor/furniture to hello@theresa-edwards.com. Take one photo directly in front of the wall and another from an angle. Please provide the width of a nearby piece of furniture or object.

I’ll mock-up the painting onto your wall so you can preview it in your room!


How long until my shipment arrives?

Art will be packaged and shipped within 1 week of purchase. Larger works may take up to 2 weeks to ship, as they could require custom-built packaging.

Shipping times vary depending on your location. Artwork is shipped from Kelowna, BC, Canada.

Shipping within Canada
At checkout, you have a choice between Regular Post or Xpresspost (about half the time). Each come with a tracking ID.

Shipping outside of Canada
Shipped through Canada Post International Xpresspost with a tracking ID.


How is artwork packaged for shipping?

Paintings are wrapped in plastic, then padded with layers of foam board and/or bubble wrap within the box for added protection.


How much will it cost to ship?

Shipping rates are calculated at checkout. To view a rate before purchasing, add an item to the cart, view cart, and then add your address to calculate.

Rates are shown in Canadian dollars. To convert to your local currency, use Google’s Currency Conversion tool.


Are there duties?

Artwork is shipped from Canada. Duty may or may not apply to international orders, and is the responsibility of the purchaser. Duty is paid upon receipt of the shipment. Please refer to your country’s guidelines before placing an order.


Is the artwork insured?

Once artwork arrives at your home, it’s up to you to insure it under your home insurance policy. If artwork is damaged upon arrival, please contact Theresa immediately and email photos of the damage. We will work out a solution or refund at that time.


Do you have a return policy or guarantee?

Yes, I want you to love your new art! If for any reason, you’re not completely satisfied, please email hello@theresa-edwards.com.

You may return artwork for a refund within 30 days of receiving it. You will be responsible for return shipping fees, and must repack item with care and return in original packaging to ensure safe arrival.


Do you offer payment options or a layaway plan?

Yes. If there is a piece that you’re interested in and would like to explore payment options with a layaway plan, please do not hesitate to contact Theresa at hello@theresa-edwards.com.


Can I make or sell reproductions of a piece I’ve purchased? Do I own copyright after purchasing original artwork?

No. By purchasing artwork, you are NOT purchasing the copyright. Even though you physically possess the original, the creator (artist) retains copyright and reproduction rights, therefore you may not reproduce or make copies of the artwork in any way.


How do I clean or dust my painting?

Paintings can be lightly wiped with a dry or damp, soft cloth. They have been sealed or varnished to be safe for this type of cleaning. Basic care and hanging recommendations will be included in the shipment with your art.


Feel free to email hello@theresa-edwards.com with any other questions you may have.

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